A question about your order, a letter, or a gift? Send us a message and a real person on our team will get back to you.
Every piece arrives gift-boxed.
Add your order number if your message is about an order. It helps us find it faster.
You'll get a tracking number by email within 48 hours of ordering. You can follow your parcel any time on our tracking page.
Message us within 12 hours of ordering and we'll do our best. Once an order has been processed or shipped, we can't always change it.
You have 30 days after your order arrives to ask for a return. Pieces need to be unworn and in their original packaging. Email support@lustravera.com and we'll send you a return label and the steps.
Please check your order when it arrives and email us right away if anything is damaged, defective or not what you ordered. We'll look into it and make it right.
Yes. Every piece arrives in our gift box, ready to give.
