Order & Shipping

Order Processing

• All orders are processed within 1-3 business days.

• You will receive a confirmation email with your order details once your purchase is completed.

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

• Please ensure that your shipping address is correct before completing your purchase. We are not responsible for incorrect addresses.

International Shipping

• We currently ship to select international locations. Shipping rates and delivery times may vary based on the destination.

• Customs fees, duties, and taxes may be applied by your country’s customs department. LustraVera is not responsible for these additional charges.

Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• Please allow up to 48 hours for tracking updates to appear in the system.

• If your tracking information has not been updated for several days, please contact our support team for assistance.

Lost or Stolen Packages

• LustraVera is not responsible for lost or stolen packages that have been marked as delivered.

• If your package is missing, please check with your local post office or courier service before reaching out to us.

• If you believe your package was stolen, please file a claim with the courier and notify us so we can assist where possible.

Order Changes & Cancellations

• If you need to change or cancel your order, please contact us within 12 hours of placing it.

• Once an order has been processed or shipped, we cannot guarantee modifications or cancellations.

Returns & Exchanges

• Please refer to our Return & Refund Policy for details on how to return an item.

For any shipping or order-related questions, feel free to contact us at support@lustravera.com